Return & Exchange

RETURNS & EXCHANGE
Product (s) can be exchanged within the 2 weeks from the date of purchase. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged under any circumstances. For international exchange, customer has to send back the product at their expense and have to pay for delivery charges for the exchanged parcel sent from our warehouse as a part of exchange.International order can be exchanged within 3 months of dispatch date. Get in touch via whatsApp or Email provided for return or exchange issues. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We suggest you to read the full description before confirming the order. We will only exchange if the product(s) received has any kind of manufacturing defect.  We offer repair for the period of 3 months from the date of purchase. Contact our customer service centre by emailing us images of defected product at chapter.13@live.com or calling us at +92 323 4414447 within 7 days of purchase. After our team reviews the product, you will be offered an exchange with same price value product.

REFUNDS
We have a ‘No Refund’ policy. We will issue a voucher for the amount of the product paid valid for 3 months in case of unavailability of the product or if the product can not be re made for the PAID orders. We suggest you to check with us for discounted articles before making a PAID order. Shipping, bank charges and handling costs are non-refundable. Please allow three weeks for the processing of returns and refunds and up to two billing cycles for the credit to appear on your credit card statement.

ORDER CANCELLATION
You may cancel your order within 1 working day of order placement. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. CHAPTER 13 may cancel orders for any reason. Common reasons may include: The item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution.

NO RETURN OR EXCHANGE OF SALE ITEMS IN ANY CASE